Acupuncture is one of the therapies used in Chinese Medicine to help overcome illness and promote wellbeing. Fine acupuncture needles are inserted into the skin at specific points on the body. The sensation of the needles often gives people a feeling of wellbeing and relaxation.
Acupuncture is often used to help with a specific condition, but it can be helpful with a range of problems and as a way to promote good health.
The ancient Chinese believed that the body’s own energy force or ‘Qi’ travelled throughout the body along channels or ‘meridians’. Based on traditional belief, if the meridians become obstructed, the Qi is unable to flow and can become deficient or excessive and this can result in pain or illness. Traditional acupuncturists believe that the Qi balance can be restored by stimulating specific points along the meridians, helping to restore balance and help you on the way to recovery.
During a session, different techniques can be used such as acupressure massage, cupping, moxa, heat lamp and electro-acupuncture. The British Acupuncture Council provides summaries of research and how acupuncture may be beneficial for a variety of conditions.
You can view short videos on The British Acupuncture website about:
Sports Injuries with Olympic Swimmer Rebecca Adlington
Low back pain with John Joseph
Back pain with Jeff Baker and Paul Heywood
Migraine with Tina and Chris
IVF support with Claire Nasir
FAQ about acupuncture with Deb Connor
Pauline is qualified and experienced in the practice of acupuncture and acupressure massage. She trained for 3 years in Traditional Chinese Medicine and Acupuncture at the Northern College of Acupuncture in York, qualifying in 2009. She is a member of the British Acupuncture Council.
Pauline became interested in acupuncture after having treatment herself. Acupuncture helped improve her general health and sparked her interest in the Chinese approach to medicine.
Pauline attends regular courses to extend her skills and keeps up to date with the latest research. She also gained a distinction in her Masters qualification evaluating the impact of her acupuncture treatments during a 12-month pilot project of NHS patients in primary care.
CLINICS AND CONTACTS
Pauline works at different clinics in Manchester and Cheshire:
Monday 8am – 4pm - Alderley Edge
Tuesday 1:30pm – 8:30pm Burnage, Heaton Mersey
Wednesday 1:30pm – 8:30pm – Didsbury
Thursday 3pm – 8:30pm – Chorlton
Acupuncture fee £45 (1-hour session)
Bookings can be arranged directly with Pauline Moffatt:
Alternatively you can contact any of the following clinics in south Manchester or Cheshire:
The Alderley Clinic (Monday)
48 South Street
tel. 01625 586 229
Holmed Clinic (Tuesday)
665 Burnage Lane
tel. 0161 442 8513
The Burton Road Clinic (Wednesday)
121 Burton Road
tel. 0161 446 2533
Manchester Acupuncture & Holistic Clinic (Thursday)
583 Barlow Moor Road
(Location: Just above Ryan Baker Estate Agents - door to rear of the building just behind the HSBC).
tel. 07801 542 669
N.B - Please give 24 hours notice if unable to attend or a late cancellation fee may be charged.
Zone Acupuncture - during current lockdown only seeing 'Urgent Care & High Needs patients' (high levels of physical or mental distress and / or maintenance of chronic conditions)
Due to the Coronavirus (COVID-19), new procedures are now in place in each clinic:
Clinic Risk Assessments
Pauline Moffatt carried out a risk assessment at each of the 4 clinics. Please read them for more information:
Patient screening (by phone / email)
Patient will be screened (for COVID-19 symptoms) by telephone (or email) prior to booking every appointment.
Patients who do not pass the screening process will not be booked in.
If patient develops any COVID-19 symptoms at any time before their scheduled appointment, please call Pauline Moffatt immediately to cancel their booking.
Patient Information sheet and consent forms
Patient will be sent an information sheet with procedural details by text / email / post prior to appointment (or download from link).
Patient must sign a Covid-19 Consent Form in the clinic room prior to every treatment. You will be provided a paper copy at clinic (or download and print in advance from link).
Extra time between patients
There is now a 30-minute gap between patients leaving and arriving in order to ventilate and clean the clinic room(s). For that reason appointment times may differ to those listed above. You will be informed of these when you call.
What to bring with you
We can no longer provide towels and water during your treatment session, so:
Please bring 1 or 2 freshly laundered towels (in a clean plastic bag) for your comfort during the session.
Please bring a bottle of water with you should you like a drink.
Arrival at clinic
Patient arrives at clinic and waits outside (or in car). Phone / text practitioner and they will be called inside.
Practitioner greets patient wearing surgical face mask.
Patient immediately washes hands (or uses hand sanitizer) .
Patient given a new surgical face mask on entry (unless they are already wearing a mask).
Patient uses bathroom as required (bathroom then cleaned by practitioner).
Patients should wear a mask at all times while in the clinic. There may be situations where mask wearing for patients cannot be tolerated or will make breathing more difficult, and surgical masks must be removed in instances of impaired breathing. In these cases it is acceptable for patients not to wear a mask for a short period or for the duration of the appointment. This is in line with the above government guidance. Patients must never wear a surgical mask while prone with their head held in a face hole or cradle.
Treatment takes place and, where possible, 2-metre social distancing measures are implemented. Patient washes hands before leaving.
Bank transfer (details provided during session), or cash / cheque accepted.
After treatment (within 48-hours)
If patient develops COVID-19 symptoms within 48 hours of their appointment they must contact Pauline Moffatt immediately.
NHS Test and Trace Service - IMPORTANT NOTICE
If Pauline Moffatt (acupuncturist) develops symptoms of COVID-19 within 48-hours after treating you in clinic and then later tests positive, she will be legally obligated to provide your name, phone number or email and the date and time of your visit to the NHS Test and Trace Service. Please note that by attending the appointment you give consent for this. This does not infringe your (GDPR) Data Protection Rights.
In the government Test and Trace guidelines ‘close contact’ is defined as "face-to-face contact with someone less than one metre away" which, by definition, occurs during an acupuncture session. Click for information on the NHS Test and Trace Service.
Government COVID-19 - Further Information
Please see links to government information below:
Government guidance on hand washing (Youtube video)
Clinically Extremely Vulnerable Category:
Solid organ transplant recipients.
People with specific cancers:
people with cancer who are undergoing active chemotherapy
people with lung cancer who are undergoing radical radiotherapy
people with cancers of the blood or bone marrow such as leukaemia, lymphoma or myeloma who are at any stage of treatment
people having immunotherapy or other continuing antibody treatments for cancer
people having other targeted cancer treatments which can affect the immune system, such as protein kinase inhibitors or PARP inhibitors
people who have had bone marrow or stem cell transplants in the last 6 months, or who are still taking immunosuppression drugs
People with severe respiratory conditions including all cystic fibrosis, severe asthma and severe chronic obstructive pulmonary disease (COPD).
People with rare diseases that significantly increase the risk of infections (such as severe combined immunodeficiency (SCID), homozygous sickle cell).
People on immunosuppression therapies sufficient to significantly increase risk of infection.
Women who are pregnant with significant heart disease, congenital or acquired.
Other people have also been classed as clinically extremely vulnerable, based on clinical judgement and an assessment of their needs. GPs and hospital clinicians have been provided with guidance to support these decisions.
Clinically Vulnerable Category
Clinically vulnerable people are those who are:
aged 70 or older (regardless of medical conditions)
under 70 with an underlying health condition listed below (that is, anyone instructed to get a flu jab each year on medical grounds):
chronic (long-term) mild to moderate respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
chronic heart disease, such as heart failure
chronic kidney disease
chronic liver disease, such as hepatitis
chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), or cerebral palsy
a weakened immune system as the result of certain conditions or medicines they are taking (such as steroid tablets)
being seriously overweight (a body mass index (BMI) of 40 or above)
Privacy Notice - Pauline Moffatt (Zone Acupuncture)
Purpose of privacy notice
The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the GDPR). This legislation will replace current data privacy law, giving more rights to you as an individual and more obligations to organisations holding your personal data.
One of the rights is a right to be informed, which means we have to give you even more information than we do now about the way in which we use, share and store your personal information.
This means that we will be publishing a new privacy notice so you can access this information, along with information about the increased rights you have in relation to the information we hold on you and the legal basis on which we are using it.
This new privacy notice comes into effect and will be published on our website on 25 May 2018.
Who are we?
Pauline Moffatt – Zone Acupuncture is the data controller (see all clinic addresses at www.zoneacupuncture.co.uk ). This means we decide how your personal data is processed and for what purposes.
Whose information does this privacy notice apply to?
This privacy notice applies to information we collect from:
• prospective patients;
• former patients;
• people who subscribe to our newsletters;
• visitors to our website;
• job applicants and our current and former employees.
What is personal data?
Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession. Examples of personal data we may hold about you include your contact and appointment details.
Special category data is a sub-category of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. Examples of special category data we may hold about you include your patient notes.
How do we process your personal data?
We comply with our obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. We use your personal data for the purposes set out below.
Sections 1 – 15 apply to our patients, prospective patients, former patients and visitors to our clinic
1. We use your name, address, telephone number and email address to make and rearrange appointments. We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law. Patient records are stored in a locked filing cabinet at the practitioner's home address. They are taken to the clinic on the day of your appointment and then immediately returned to the locked filing cabinet. Patient phone records are stored on the practitioner's phone which is password protected in the event of loss of phone. In the event of the death of the practitioner, a fellow practitioner Mr Mark Guggiari will ensure the safe keeping of all patient notes.
2. We use your name, address, telephone number and email address, only if we have your explicit consent, to send you marketing materials. We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.
3. Some patients and prospective patients return pre- 1st appointment questionnaires or tell us about their medical conditions and medication by email or online enquiry forms. We are unable to send or receive encrypted emails so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.
4. We keep a permanent attendance register which records all appointments for patients attending our clinic to keep a record of when you were treated for tax purposes and to secure potential evidence in the event of a criminal prosecution, civil litigation, insurance claim or complaint to my regulatory body, the British Acupuncture Council.
5. We may use your date of birth to help identify patients with the same name to avoid mistakes being made as to safe and appropriate treatment, for identification purposes if referring a patient to another health practitioner, and for identification purposes if writing to a registered medical practitioner so that they correctly identify the patient.
6. We use your presenting complaint and symptoms reported by you for the purposes of making a full traditional diagnosis, formulating treatment strategy and treatment planning.
7. We use any relevant medical and family history you have told us for making a full traditional diagnosis, formulating treatment strategy and treatment planning.
8. We use your GP’s name and address in the event that we need to contact your GP including in an emergency and because it is a mandatory requirement in the British Acupuncture Code of Professional Conduct.
9. We use our clinical findings about your health and wellbeing for making a full traditional diagnosis, and formulating treatment strategy and treatment planning.
10. We keep a record of and refer to that record of any treatment given and details of progress of your case, including reviews of treatment planning to enable us to: review the full traditional diagnosis, treatment strategy and planning; and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.
11. We record and use any information and advice that we have given, especially when referring patients to any other health professional, to help you to receive the most appropriate treatment and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.
12. We record any decisions made in conjunction with you to help you to receive the most appropriate treatment and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.
13. We keep accident records for any patients, visitors or staff who are involved in accidents at our clinic in accordance with UK Health and Safety legislation including the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) to comply with the law and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.
14. In the event of an adverse incident occurring to any of our patients we report the matter to the British Acupuncture Council and our insurance company to enable the insurance company to deal with any potential claims and to help the British Acupuncture Council to develop its safe practice guidelines, as well as providing research data and information for the BAcC’s insurers and other interested parties.
15. Where relevant we maintain records of the patient’s consent to treatment, or the consent of their next-of-kin in order to be able to prove that the patient (and/or parent/guardian/next of kin) has given informed consent to treatment to secure evidence in the event of a civil claim, criminal prosecution, insurance claim or complaint.
Section 16 applies to those who complain about our services
16. When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.
We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We usually have to disclose the complainant’s identity to whoever the complaint is about. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis. We may need to provide personal information collected and processed in relation to complaints to the British Acupuncture Council or our insurance company.
We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.
Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.
This section applies to our website users
17. When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
18. We use website cookies to improve user experience of our website by enabling our website to 'remember' users, either for the duration of their visit - using a 'session cookie' - or for repeat visits - using a 'persistent cookie'.
19. We use a third party hosting service 'Wix' and 'G Suite by Google Cloud Mailbox' https://www.wix.com
Sharing your personal data
Your personal data will be treated as strictly confidential, and will be shared:
• with named third parties with your explicit consent;
• with the relevant authority such as the police or a court, if necessary for compliance with a legal obligation to which we are subject e.g. a court order;
• with your doctor or the police if necessary to protect yours or another person’s life;
• with the police or a local authority for the purpose of safeguarding a children or vulnerable adults; or
• with my regulatory body, the British Acupuncture Council, or my insurance company in the event of a complaint or insurance claim being brought against me; or
• my solicitor in the event of any investigation or legal proceedings being brought against me.
For further details about the situations when information about you might be shared please see the Information Commissioner’s website at https://ico.org.uk
How long do we keep your personal data?
We keep your personal data for no longer than reasonably necessary.
We keep patient records for a period of 7 years in accordance with the British Acupuncture Code of Professional Conduct https://www.acupuncture.org.uk/public-content/effective-practice/bacc-professional-codes.html
We will liaise with you at face to face appointments to keep data up-to-date. At any time you may request that changes are made to your contact details.
Your rights and your personal data
Unless subject to an exemption under the GDPR, you have certain rights with respect to your personal data as set out below.
• The right to request a copy of your personal data which we hold about you.
• The right to request that we correct any personal data if it is found to be inaccurate or out of date.
• The right to request your personal data is erased where it is no longer necessary for us to retain such data.
• The right to withdraw your consent to the processing at any time. This right does not apply where we are processing information using a lawful purpose other than consent.
• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [This right only applies where the processing is based on consent or is necessary for the performance of a contract with you and in either case the we are processing the data by automated means].
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.
• The right to object to the processing of personal data, (where applicable) [This right only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics].
• The right to be informed if your data is lost. We shall also inform the Information Commissioner’s Office in accordance with the time limits in the GDPR.
• The right to lodge a complaint with the Information Commissioner’s Office.
For further details about these rights please see the Information Commissioner’s website at https://ico.org.uk
If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.
To exercise all relevant rights, queries of complaints please in the first instance contact us at www.zoneacupuncture.co.uk
You can contact the Information Commissioners Office on 0303 123 1113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.